Changes at ND: Responding to your feedback
Following the launch of the new My ND last Wednesday, we've gotten lots of feedback from users. First, thanks to everyone that took a moment to email us saying that they loved the new look and features. We've worked hard on the new release and it is gratifying to hear that you like the results.
Second, a word of reassurance to any who worried that their foods or recipes may have gotten lost in the move. If you happened to log in right as the new release was going live, you may have seen some unfamiliar foods in your pantry. This was a temporary issue and we apologize for the inconvenience. Your foods and recipes have all been safely preserved and transferred to My ND.
Over the last year, we've been working steadily to bring new features and functionality to the site--and we're not done yet! But, as hard as we try to minimize the disruption, launching a major new release of a complex site like NutritionData inevitably creates a couple of bumps and wrinkles. Often, refreshing the page (by pressing Ctrl-F5 on a PC or Command-R on a Mac) fixes everything.
We hear you loud and clear!
But most importantly, we heard from many of you about two features that you would like for us to add to the new My ND.
1. The ability to add multiple foods to recipes and tracking reports at one time from a single screen;
2. The ability to edit the quantity and serving size of foods and recipes before adding them to recipes or tracking reports.
I want to let you know that we got your message loud and clear. Although we have many additional improvements queued up for My ND, our top priority will be to address your requests first. We are already working on the solutions and hope to have them in your hands within a few weeks.
We're also working on new features that I think you will find very useful when using ND to track your food intake:
1. The ability to tag foods by meal type (breakfast, lunch, snack, etc.) when adding them to your tracking reports.
2. A journaling tool that will save your intake by day so you can track your progress over time.
Here's a sneak peek showing how these features will look and work:
Please keep the feedback coming! When we've done something right, we love to hear it. But more importantly, your feedback on what you'd like to see done differently helps us make ND more useful for you. And, as change always involves a bit of upheaval, we appreciate your patience with our growing pains. I think you'll agree it's all worth it!
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Posted by: Jennifer | Sep 4, 2008 11:09:17 AM
I'd rather not join squabbles like this but I, like Jordan, feel the need to add a positive note. I am so happy with the tools that ND provides that, to my knowledge, is unparalleled on other sites. The effort they do put into this is incredible and I think everyone can sympathize with best intentions not always working as planned. The quality that should be noted is that they are very responsive to modifying their own plans for the site to the whims of the users. Thank you ND!
Posted by: Haggus | Sep 3, 2008 6:51:28 PM
I love the name calling here when you say something critical. It really makes me wanted to add my two cents in. But that said, I was invited to read this post and I have thick skin, so comments are part of the package. so go spit.
Great, my two biggest beefs are being addressed, and one request (journal) are being added. Alas, they won't be 'fixed' or added for a couple of weeks. This begs the question, who exactly at CondeNet thought it was a good idea to do away with some of these features in the first place? And judging from the many 'we hear you' mea culpas I'm reading, a have doubts that CondeNet knows who their customer is, which is odd as their run some of the best mags out there (GQ, Wired to name up a tiny few.)
I, like many others, relied on this site for years, even before CondeNet bought it. And for someone who still in OWL and tracking every last hundredth of gram of food in some weird and wacky recipe, there was no option to simply hold on till someone figure things out. Needless to say, it would have been a better option to alpha, beta and finally gamma test the new site before forcing everyone (ramming) to jump over and risking a possible brand damaging backlash.
For me, I spent the better part of four hours this past weekend, tweaking a new site to basically do what I did here with the added bonus of a journal. But it isn't in the same class as NutritionData. This site still has plenty to offer, and with news that things will be fixed, I can't see my eyeballs not coming back. Til then...I'm in Onederland and lovin' every minute of it. Porterhouse steaks and bacon dipped in lard for everyone!
Posted by: Bob Walpole | Sep 3, 2008 9:48:23 AM
I love the idea of the Journal. I have been making "recipes" to track daily intake. This new feature will be awesome.
Thanks for the excellent site!
Posted by: Jordan Hardy | Sep 3, 2008 4:44:41 AM
Oh dear, my last comment didn't end up as eloquent and clear as I had hoped. I wrote it a little feverishly. My point stands, though I concede it was a bit poorly constructed.
Posted by: Jordan Hardy | Sep 3, 2008 4:42:15 AM
Dear "Steve", who commented earlier,
I think it would be nice if you would man up and stop acting so entitled. Why are you being such a prick? Do you think you deserve to have this site exactly how you want it, and nobody else's opinion matters, so you have the right to be brutal?
This is a free service that a few people (bless their hearts) have decided to offer up to the public, without expecting anything in return at all. Indeed, they don't even seem to receive gratitude. You should be blessing them rather than cursing them.
You have no right to tell them how to run their site. When you make your own website archiving, analyzing, and utilizing nutritional information on thousands of foods, that you provide as a service to the community, you can decide how to design the pages. Until then, shove it.
Posted by: Adam Abeles | Sep 3, 2008 1:24:53 AM
I suspect many of the users aren`t computer savvy or used to change. The improvements are MUCH MUCH better. Take some time and learn it, not that it really takes any time to learn.
Posted by: Leslie | Sep 2, 2008 10:27:58 PM
PLEASE put back the old Pantry as an option we can choose. It works! There is no reason why you can't offer 2 choices. You will soon find that a very small percentage of subscribers will use the new nightmare version. PLEASE, PLEASE, PLEASE. This is absolutely un-usable!!!
Posted by: lily_pads90 | Sep 2, 2008 6:47:17 PM
Steve, take a chill pill. Sure, the change didn't turn out 100% smooth. So what?
Human beings are human beings, they make mistakes. Stop acting like you're some kind of unbelievable computer genius and everyone else is an idiot.
Posted by: Teri | Sep 2, 2008 4:49:20 PM
When editing a recipe now and "save and analyze" the recipe does not save as edited. It will show up as edited if I try to "edit" it again; but if I choose the newly edited recipe to look at it comes up as the old recipe... if this sounds confusing to you...just try it please. Thank you Teri
Posted by: Steve | Sep 2, 2008 3:36:42 PM
You make it sound as if everything's on schedule, going-as-planned. This roll-out was a major screw-up. It's preposterous to say your "team" has been working on this for a year.
By right, you ought to replace this nightmare you've created with the old interface - at least until the bugs are worked out. You must have Microsoft alumni doing your software programming. They are notorious for debacles such as this.
Your website is nearly unusable as it is currently designed.
